Amazon: Digital Devices and Alexa Support (D2AS) Associates

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Digital Devices and Alexa Support (D2AS) Associates

Qualification: BE/ B.Tech., B.Sc., B.Com., BBA, BBM, BA, BCA (All Disciplines) 2019 graduates with 55% aggregate throughout the academics and no backlogs need apply.

Communication Skills:

  • Excellent communication skills (written and verbal)
  • Ability to communicate correctly and clearly with all customers
  • Excellent documentation skills
  • Good comprehension skills – ability to clearly understand and state the issues customers present.
  • Ability to concentrate – follow customers issues without distraction to resolution.
  • Good composition skills – ability to compose a grammatically correct, concise, and accurate written response.
  • Work successfully in a team environment as well as independently.

Computer Knowledge/Skills:
  • Ability to use a desktop computer system
  • Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer.
  • Excellent typing skills
  • Demonstrates understanding of the Internet, website, and competitor websites.
  • Demonstrates an ability to successfully navigate websites.
  • Demonstrates a proficient knowledge of email applications.
  • Demonstrates an ability to learn in various media.
  • Ability to successfully adapt to changes in the work environment.

Customer Focus:
  • Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
  • Ability to empathize with and prioritize customer needs
  • Demonstrates interpersonal skills with a diverse customer base
  • Demonstrates conflict resolution, negotiation, and de-escalation skills
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary
  • Ability to determine customer needs and provide appropriate solutions
  • Maintain regular and reliable attendance, including the daily schedule as assigned.
  • Flexible with the working schedule; may be expected to work weekends, holidays and events.
  • Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season.

Selection Process:
  • 1st round: Personal introduction
  • 2nd round: Online testing (Overall 3 Online Tests)
  • 3rd round: Voice Versant test (Conducted Over a telephone)
  • 4th round: Interview with Manager

How to Apply:
Candidates can apply online only.

Last Date: July 11, 2019 [03:00 P.M]

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